To avoid charges, please cancel your appointment by contacting us at least 24 hours in advance before the scheduled appointment. Appointments cancelled within 24 hours or no-shows will incur the full service cost. NDIS appointment cancellations will follow applicable governing bodies and policies. For our complete terms and conditions, kindly get in touch with us. If you wish to reschedule, simply contact our friendly admin staff via phone or email, and we will get it sorted for you.